Support Policy

Prismona provides support for digital products based on the scope described on each product page.

Included Support

Basic one-time setup guidance is included unless a product page says otherwise. This usually covers clarification on files, basic setup direction, and help locating included assets.

Not Included by Default

• Done-for-you setup
• Custom development
• Advanced integrations
• Platform-specific troubleshooting outside the provided product scope
• Business strategy consulting

Custom Support

If you need advanced implementation, custom connector work, or done-for-you configuration, use the relevant request form on Prismona to request paid support.

Response Expectations

Support requests are reviewed in the order they are received. Please include your product name, issue type, and a clear explanation of the problem to speed up resolution.