Refund Policy

Prismona sells digital products that are delivered electronically. Because digital goods can be accessed immediately after purchase, refunds are generally not offered once files have been downloaded or access has been provided.

Refund Requests May Be Considered When

• You were charged more than once for the same order.
• You received the wrong product and support could not resolve it.
• The file is broken or inaccessible and a working replacement cannot be provided.

Refund Requests Are Not Usually Approved For

• Change of mind after purchase
• Lack of technical skill to use the product
• Compatibility assumptions not stated on the product page
• Custom expectations beyond the listed product scope

How to Request Help

Use the support page and include your order email, product name, and a clear explanation of the issue so it can be reviewed quickly.